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Question

where is my phone

  • June 15, 2026
  • 2 replies
  • 22 views

Where is my upgrade phone? I was told it was coming last week and it has not yet been delivered?

2 replies

JoeKing
Silver Contributor
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  • Silver Contributor
  • June 15, 2026

Where is my upgrade phone? I was told it was coming last week and it has not yet been delivered?

Best thing to do is to contact sale's and inquire about your device. Also check you junk spam folders incase email contact as ended up in there. 

 

 

Joe


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 16, 2026

Hi ​@Manda50,

 

I am so sorry to hear that you have not yet received your order. 

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team