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Dianne Bancroft-Brewer
New Contributor
New Contributor
May 7, 2026
Question

why am i not recieving my texts

  • May 7, 2026
  • 3 replies
  • 44 views

I am not receiving texts on my phone. I am currently in Spain and have unlimited roaming. I am receiving calls but no texts which means I cannot access my bank accounts 

 

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 7, 2026

    Hi ​@Dianne Bancroft-Brewer,

     

    Sorry to hear you’re having trouble receiving texts while roaming in Spain, especially when you need them for banking verification codes.

     

    As you’re able to receive calls, it does sound like your roaming service is partially connected, so we’d recommend trying the following troubleshooting steps:

    1. Turn your phone fully off and back on.
    2. Turn Airplane Mode on for 30 seconds, then turn it off again.
    3. Make sure Data Roaming is turned on in your phone settings.
    4. Try selecting a different network:
    • Go to Settings > Mobile Network > Network Selection
    • Turn off Automatic
    • Try another available network in Spain
    • If you have an iPhone, also check:
    1. Settings > Messages > Send as SMS is turned on.

    If you still can’t receive texts after this, please contact the iD Mobile Live Chat team when connected to Wi-Fi so they can check your account settings further. You can reach them by clicking here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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    Dianne Bancroft-Brewer
    New Contributor
    New Contributor
    May 7, 2026

    I have tried all those things and nothing helps

     

    iD Mobile Employee
    May 7, 2026

    Hi ​@Dianne Bancroft-Brewer.

     

    Thank you for your response. I’m sorry to hear you’re having issues receiving texts while abroad, especially as I understand how important this is for accessing your bank accounts.

     

    As you’re currently in Spain, please try manually selecting a different network on your phone and connect to either Yoigo or Movistar, as these are our recommended roaming partners.

     

    Once connected, restart your device and then try to resend/receive your texts again.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.