Why am I waiting forever for an agent to respond through Live Chat?

Forum|Forum|10 months ago
October 31, 2025
3 replies
277 views

I have 24 days left of my 24 month contract. I wish to upgrade to a Sim only deal. When should I notify ID Mobile of my intention to end my contract and start a Sim only with them? I don't want to pay an early termination fee, so should I wait until the last day (24th Nov) of my contract to end it and then on the same day order the Sim?

Live Chat is pointless as I keep getting disconnected before an agent answers. Any help would be greatly appreciated. Thank you in advance.

Best answer by WelshPaul

No need to live chat with anyone! The iD Mobile sales team can be contacted on 020 7139 1397, with advisers available from 9am to 6pm.

WelshPaulAnswer

Platinum  Contributor

No need to live chat with anyone! The iD Mobile sales team can be contacted on 020 7139 1397, with advisers available from 9am to 6pm.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.