Why am I waiting forever for an agent to respond through Live Chat? | iD Mobile Community
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Why am I waiting forever for an agent to respond through Live Chat?

  • October 31, 2025
  • 3 replies
  • 117 views
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New Contributor

I have 24 days left of my 24 month contract. I wish to upgrade to a Sim only deal. When should I notify ID Mobile of my intention to end my contract and start a Sim only with them? I don't want to pay an early termination fee, so should I wait until the last day (24th Nov) of my contract to end it and then on the same day order the Sim? 

Live Chat is pointless as I keep getting disconnected before an agent answers. Any help would be greatly appreciated. Thank you in advance. 

Best answer by WelshPaul

No need to live chat with anyone! The iD Mobile sales team can be contacted on 020 7139 1397, with advisers available from 9am to 6pm.

    3 replies

    WelshPaul
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    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • October 31, 2025

    No need to live chat with anyone! The iD Mobile sales team can be contacted on 020 7139 1397, with advisers available from 9am to 6pm.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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      • Chrisnoon123
      • Author
      • New Contributor
      • October 31, 2025

      No need to live chat with anyone! The iD Mobile sales team can be contacted on 020 7139 1397, with advisers available from 9am to 6pm.

      Thank you ever so much.

      N
      iD Mobile Employee
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      • Natalie W
      • iD Mobile Employee
      • October 31, 2025

      Hi ​@Chrisnoon123 

       

      Thanks for getting in touch. 

       

      We are happy to see ​@WelshPaul has been able to assist with your query. 

      Please get in touch if you have any further questions.

       

      Thanks

       

      Natalie 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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