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Question

Why can i not get hold of an agent abiht my refund ?

  • June 15, 2026
  • 1 reply
  • 13 views

I have asked for a refund for a product I did not use. I have had no update and cannot speak to an agent ? 

1 reply

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • June 16, 2026

Hi ​@Laura3012,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai