why can i not reply to a short code? 80870 | iD Mobile Community
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Question

why can i not reply to a short code? 80870

  • December 3, 2025
  • 3 replies
  • 17 views

Pauline Manley
Community Member

Why can’t I reply to 80870 numbers or even 5 figure numbers , I have a iphone

3 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • December 3, 2025

Do not respond to ​@Cheri Ann Vincent as they are NOT an iD Mobile employee ​@Pauline Manley.


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • December 3, 2025

Why can’t I reply to 80870 numbers or even 5 figure numbers , I have a iphone

Some 5-figure short codes are chargeable. You will need to raise the bill cap on your account in order to send chargeable 5-figure SMS messages.

 

https://www.idmobile.co.uk/help-and-advice/capping


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  • iD Mobile Employee
  • December 3, 2025

HI ​@Pauline Manley 

 

I’m really sorry to hear about the issues you’re experiencing with short code texts. I understand how inconvenient this can be.

 

Short code texts fall under our out-of-plan charges, which means you’ll need to increase your bill cap in order to use them. You can do this through the iD Mobile app or your online account. If you’d prefer support with this, our customer service team will be happy to help via live chat.

 

You can find more information about out-of-plan charges here:

https://www.idmobile.co.uk/help-and-advice/call-charges

 

Regards,

 

Gemma 

The iD Mobile Social Media Team