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Pauline Manley
New Contributor
New Contributor
December 3, 2025
Solved

why can i not reply to a short code? 80870

  • December 3, 2025
  • 5 replies
  • 151 views

Why can’t I reply to 80870 numbers or even 5 figure numbers , I have a iphone

    Best answer by WelshPaul

    Why can’t I reply to 80870 numbers or even 5 figure numbers , I have a iphone

    Some 5-figure short codes are chargeable. You will need to raise the bill cap on your account in order to send chargeable 5-figure SMS messages.

     

    https://www.idmobile.co.uk/help-and-advice/capping

    5 replies

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    December 3, 2025

    Do not respond to ​@Cheri Ann Vincent as they are NOT an iD Mobile employee ​@Pauline Manley.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    December 3, 2025

    Why can’t I reply to 80870 numbers or even 5 figure numbers , I have a iphone

    Some 5-figure short codes are chargeable. You will need to raise the bill cap on your account in order to send chargeable 5-figure SMS messages.

     

    https://www.idmobile.co.uk/help-and-advice/capping

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    December 3, 2025

    HI ​@Pauline Manley 

     

    I’m really sorry to hear about the issues you’re experiencing with short code texts. I understand how inconvenient this can be.

     

    Short code texts fall under our out-of-plan charges, which means you’ll need to increase your bill cap in order to use them. You can do this through the iD Mobile app or your online account. If you’d prefer support with this, our customer service team will be happy to help via live chat.

     

    You can find more information about out-of-plan charges here:

    https://www.idmobile.co.uk/help-and-advice/call-charges

     

    Regards,

     

    Gemma 

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Pauline Manley
    New Contributor
    New Contributor
    December 3, 2025

    I am on unlimited text and calls and unable to see increase bill cap

    Pauline Manley
    New Contributor
    New Contributor
    December 3, 2025

    My bill cap is on £25 can’t increase it anymore