Hi ​@CamDav88,

I’m sorry to hear you’re being charged more than your agreed monthly plan.

Your monthly plan covers your standard allowances, but certain usage can result in additional out-of-plan charges. This can include premium or non-standard numbers, picture messages, international usage, roaming charges or additional usage outside your allowances.

If you have a Bill Cap set above £0, this allows chargeable out-of-plan services to continue up to the amount you’ve selected. If you don’t want to incur additional usage charges, we’d recommend setting your Bill Cap to £0.

We’d also recommend checking the itemised breakdown of your bill, as this will show exactly what the additional charges relate to.

You can find more information about out-of-plan charges here:

https://www.idmobile.co.uk/help-and-support/call-charges 

You can find more information about Bill Capping here:

https://www.idmobile.co.uk/help-and-support/capping

Regards,

Gemma M
The iD Mobile Social Media Team