Why does my direct debit keep getting cancelled | iD Mobile Community
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Question

Why does my direct debit keep getting cancelled

  • August 5, 2025
  • 7 replies
  • 49 views

Hi all, I have 2 accounts on here and I want to pay them from the same account. I have set up the DD multiple times and it keeps getting rejected. 
it’s very frustrating to have to log in and pay every month. 
thank you.

Joe

7 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 5, 2025

Hey there ​@Joe.Johnston, sorry to hear that. What error do you receive when trying to set them up? ]

 

Do you get the error as you set them up straight away, or does it let you set it up originally, and then later on, you receive a message to state it’s been cancelled?

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • August 5, 2025

Hi Tyler, it allows me to set it up then I get notified that my bill is in arrears 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 5, 2025

Hey there ​@Joe.Johnston, sorry to hear that. I’d recommend contacting your bank, and asking if the direct debit is set up correctly, or ask why it keeps getting cancelled.

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • August 5, 2025

I did this and they informed me it was ID cancelling it not them


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 5, 2025

Hi there ​@Joe.Johnston, sorry to hear that. Have you tried with a different bank card at all?

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • August 5, 2025

I would prefer to have both come from the same account 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • August 6, 2025

OK ​@Joe.Johnston 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.