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Active Contributor
August 5, 2025
Question

Why does my direct debit keep getting cancelled

  • August 5, 2025
  • 7 replies
  • 127 views

Hi all, I have 2 accounts on here and I want to pay them from the same account. I have set up the DD multiple times and it keeps getting rejected. 
it’s very frustrating to have to log in and pay every month. 
thank you.

Joe

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    7 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 5, 2025

    Hey there ​@Joe.Johnston, sorry to hear that. What error do you receive when trying to set them up? ]

     

    Do you get the error as you set them up straight away, or does it let you set it up originally, and then later on, you receive a message to state it’s been cancelled?

     

    Thanks,

    Tyler

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    Active Contributor
    August 5, 2025

    Hi Tyler, it allows me to set it up then I get notified that my bill is in arrears 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 5, 2025

    Hey there ​@Joe.Johnston, sorry to hear that. I’d recommend contacting your bank, and asking if the direct debit is set up correctly, or ask why it keeps getting cancelled.

     

    Thanks,

    Tyler

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    Active Contributor
    August 5, 2025

    I did this and they informed me it was ID cancelling it not them

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 5, 2025

    Hi there ​@Joe.Johnston, sorry to hear that. Have you tried with a different bank card at all?

     

    Thanks,

    Tyler

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    Active Contributor
    August 5, 2025

    I would prefer to have both come from the same account 

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    August 6, 2025

    OK ​@Joe.Johnston 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

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