why does my number shown in mobile data display a different number?

Hi ​@FDobDob 

Thank you for getting in touch with us.

We understand your concern about seeing a different number listed under your mobile data settings.

This can be cause by number porting, please confirm the make and model of your phone.

Thank you,

Zandile M 

The iD Mobile Team 

Thank you for responding, yes we ported over from 02, it’s an iPhone 14 on vs 26.4.1

my husband has the same issue and his is an iPhone 13 same version of iOS 

Hi ​@FDobDob ,

 

Thanks for confirming that, and I’m really sorry for the confusion.

What you’re seeing on both iPhones is a known display issue after a number port (from O2). The number shown under mobile data/eSIM settings can sometimes stay as a temporary or old profile number even after the correct ported number is active.
 

Good news:
• Your correct ported number is active and working normally
• Calls, texts, and data are all using the right number
• This is only a display label issue on the phone
 

Unfortunately, iPhone doesn’t allow this number to be manually changed, as it’s controlled by the SIM/eSIM profile.
 

You can try:
• Restart both phones
• Toggle Airplane Mode
• Check for carrier settings updates

Lamiya

Thank you for responding - there doesn’t appear to be an option to update the carrier settings 

Hi ​@FDobDob,

Could you please try the following.
 

Go to Settings > Phone > My Number.

If it’s wrong, tap and manually edit it to your correct iD Mobile number.

Restart your iPhone afterwards.

Thanks,
Hosai

Thank you for responding however I’ve tried changing the number in here but it doesn’t save