Why does my phone not ring when called (not because it's set to silent?) and why can't i access voicemail?

Forum|Forum|9 months ago
November 12, 2025
5 replies
156 views

Why does my phone not ring when called (not because it's set to silent?)

It means calls go immediately to voice mail which i also cannot access - because every time i try it says “set up pin - to do this call us” - which when i do it simply gives the same message!

M

Michael Z

iD Mobile Employee

Hi @sturgeonben

Sorry to hear that you are facing these issues, can you tell me the make and model of your phone please.

Michael Z

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S

sturgeonbenAuthor

Active Contributor

Hi. Apple I phone 15.

Lamiya C

iD Mobile Employee

Hi @sturgeonben ,

Thank you for reaching out and explaining the issue. I completely understand how frustrating it is when calls go straight to voicemail and you can’t access it. Let’s work through this together.

Check Call Forwarding & Do Not Disturb

-Go to Settings > Phone > Call Forwarding and make sure it’s turned off.
-Also check Settings > Focus > Do Not Disturb to ensure it’s not enabled.

Update Carrier Settings

-Go to Settings > General > About. If an update is available, you’ll see a prompt to install it.

Reset Network Settings

-Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
-This won’t delete your data but will refresh your network connection.

Voicemail PIN Setup

-Normally, you can set up your voicemail PIN by calling 123 from your iD Mobile SIM.
-If you’re stuck in a loop, try calling from another phone or contact us directly so we can reset your PIN for you.

Lamiya

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S

sturgeonbenAuthor

Active Contributor

Hi. Thanks have done all of the above except change call forwarding. This does not allow me to access. Online support says contact my carrier.

Lamiya C

iD Mobile Employee

Hi @St Jules

If you would like some further support with anything. our Live Chat team are available from:
9am - 8pm Monday to Friday
9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat, or please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the detail

Lamiya

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