Hi ​@sturgeonben 

Sorry to hear that you are facing these issues, can you tell me the make and model of your phone please.

Michael Z

Hi.  Apple I phone 15. 

Hi ​@sturgeonben ,

Thank you for reaching out and explaining the issue. I completely understand how frustrating it is when calls go straight to voicemail and you can’t access it. Let’s work through this together.
 

Check Call Forwarding & Do Not Disturb

-Go to Settings > Phone > Call Forwarding and make sure it’s turned off.
-Also check Settings > Focus > Do Not Disturb to ensure it’s not enabled.
 

Update Carrier Settings

-Go to Settings > General > About. If an update is available, you’ll see a prompt to install it.

Reset Network Settings

-Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
-This won’t delete your data but will refresh your network connection.

Voicemail PIN Setup

-Normally, you can set up your voicemail PIN by calling 123 from your iD Mobile SIM.
-If you’re stuck in a loop, try calling from another phone or contact us directly so we can reset your PIN for you.

Lamiya

Hi.  Thanks have done all of the above except change call forwarding.  This does not allow me to access.  Online support says contact my carrier. 

Hi ​@St Jules 

If you would like some further support with anything. our Live Chat team are available from:
9am - 8pm Monday to Friday
9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat, or please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the detail

Lamiya