Question

why has my data allowance been cut in half?

  • 9 April 2024
  • 3 replies
  • 63 views
M
Rank

I had to re register in the new app today and now my data allowance has been cut in half, I originally had 120GB which has now dropped to 60GB without any warning. This is very poor. 
 

Also my 4G coverage keeps going in and out for the past 2 days.

3 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Mo Rujak 

 

The team are aware and working on some issues with how data allowances appear in the app, the app may be incorrect.

 

Have you changed plan or upgraded recently? This would reset your rollover data.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank

Hi Tom,

I’ve made no changes to my plan. How long can I expect for this to be rectified?

Thanks

Mo

Kash
Rank
Userlevel 7
Badge +7

Hi @Mo Rujak,

If you have already registered the app should be working for you now.

Can you please log out and log back in?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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