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why has my data allowance been cut in half?

M
New
 Contributor

I had to re register in the new app today and now my data allowance has been cut in half, I originally had 120GB which has now dropped to 60GB without any warning. This is very poor. 
 

Also my 4G coverage keeps going in and out for the past 2 days.

Best answer by Kash

Hi @Mo Rujak,

If you have already registered the app should be working for you now.

Can you please log out and log back in?

 

Kash

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Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • April 12, 2024

Hi @Mo Rujak 

 

The team are aware and working on some issues with how data allowances appear in the app, the app may be incorrect.

 

Have you changed plan or upgraded recently? This would reset your rollover data.

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
M
New
 Contributor
  • Mo Rujak
  • New
 Contributor
  • April 14, 2024

Hi Tom,

I’ve made no changes to my plan. How long can I expect for this to be rectified?

Thanks

Mo

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • April 16, 2024

Hi @Mo Rujak,

If you have already registered the app should be working for you now.

Can you please log out and log back in?

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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