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why have i been charger extra

  • May 22, 2026
  • 1 reply
  • 10 views
J
New Contributor

Hi, I've just checked my most recent bill and for some reason I have been charged an extra 14.40! I don't know what it is for as I have unlimited calls and texts and never over use my data.

 

Please could someone advise

    1 reply

    Hosai W
    iD Mobile Employee
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    • Hosai W
    • iD Mobile Employee
    • May 23, 2026

    HI ​@Jemimah McNeil,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

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