Why have you sent me a text about 3G? | iD Mobile Community
Skip to main content
Solved

Why have you sent me a text about 3G?

  • October 18, 2025
  • 2 replies
  • 59 views
V
New Contributor

I got a text from idmobile saying it appeared I was using a 3G phone and telling me about the 3G switch-off. My phone is showing that it’s 4G so was the text sent in error or has it been sent to all users? My old phone was 3G but some time back I bought a new one as I knew 3G was being switched off.

Best answer by Zandile M

Hi, ​@vintageuser 

 

Thank you for getting in touch and sharing this with us. I understand how receiving that message might be confusing, especially since your phone is showing 4G.

The text about the 3G switch-off is sometimes sent as a precautionary message to customers who previously had 3G devices or networks associated with their account. It may not always reflect your current phone’s capabilities.

If your phone is showing 4G, you should be all set, and there’s no immediate action needed on your part. However, if you have any concerns or notice any service issues, please don’t hesitate to reach out to us via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk.

 

Thank you,

Zandile 

iD mobile social media

 

 

    2 replies

    Z
    iD Mobile Employee
    Forum|alt.badge.img+3
    • Zandile M
    • iD Mobile Employee
    • Answer
    • October 18, 2025

    Hi, ​@vintageuser 

     

    Thank you for getting in touch and sharing this with us. I understand how receiving that message might be confusing, especially since your phone is showing 4G.

    The text about the 3G switch-off is sometimes sent as a precautionary message to customers who previously had 3G devices or networks associated with their account. It may not always reflect your current phone’s capabilities.

    If your phone is showing 4G, you should be all set, and there’s no immediate action needed on your part. However, if you have any concerns or notice any service issues, please don’t hesitate to reach out to us via our Socials (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk.

     

    Thank you,

    Zandile 

    iD mobile social media

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    V
    New Contributor
    • vintageuser
    • Author
    • New Contributor
    • October 18, 2025

    OK, thank you for your time, I didn’t want to ignore the message out of hand.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement