Skip to main content
New Contributor
August 28, 2025
Solved

why is my plan not suitable for upgrade

  • August 28, 2025
  • 3 replies
  • 85 views

Due to upgrade today, I am on a pay monthly with direct debit although when I try to upgrade I get the message your plan is not eligible for an upgrade?? Why is this ?? 

    Best answer by Lisajc73

    No. Got it all sorted. My app is now showing my upgrades. 

    3 replies

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    August 28, 2025

    Have you missed or made any late payments?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Lisajc73AuthorAnswer
    New Contributor
    August 28, 2025

    No. Got it all sorted. My app is now showing my upgrades. 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 1, 2025

    Hi there ​@Lisajc73, we’re glad to hear all is sorted!

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.