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why is my plan not suitable for upgrade

  • August 28, 2025
  • 3 replies
  • 71 views
L
New Contributor

Due to upgrade today, I am on a pay monthly with direct debit although when I try to upgrade I get the message your plan is not eligible for an upgrade?? Why is this ?? 

Best answer by Lisajc73

No. Got it all sorted. My app is now showing my upgrades. 

    3 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • August 28, 2025

    Have you missed or made any late payments?

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      L
      New Contributor
      • Lisajc73
      • Author
      • New Contributor
      • Answer
      • August 28, 2025

      No. Got it all sorted. My app is now showing my upgrades. 

        Tyler C
        iD Mobile Employee
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        • Tyler C
        • iD Mobile Employee
        • September 1, 2025

        Hi there ​@Lisajc73, we’re glad to hear all is sorted!

         

        Thanks,

        Tyler

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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