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why is my plan not suitable for upgrade

  • August 28, 2025
  • 3 replies
  • 50 views

Due to upgrade today, I am on a pay monthly with direct debit although when I try to upgrade I get the message your plan is not eligible for an upgrade?? Why is this ?? 

Best answer by Lisajc73

No. Got it all sorted. My app is now showing my upgrades. 

3 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • August 28, 2025

Have you missed or made any late payments?


  • Author
  • New Contributor
  • Answer
  • August 28, 2025

No. Got it all sorted. My app is now showing my upgrades. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 1, 2025

Hi there ​@Lisajc73, we’re glad to hear all is sorted!

 

Thanks,

Tyler