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Question

why is the current bill higher than my monthly plan amount when i have not used any premium or additional things not covered iny plan?

  • September 5, 2025
  • 3 replies
  • 31 views
K
New Contributor

why is the current bill higher than my monthly plan amount when i have not used any premium or additional things not covered iny plan?

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 8, 2025

    Hi there ​@KarenDalby, have you recently changed your direct debit date or plan at all?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New Contributor
    • KarenDalby
    • Author
    • New Contributor
    • September 8, 2025

    No, the bill amount is higher than the plan amount for no reason and I can get any help.from ID mobile live chat

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 10, 2025

    Hey there ​@KarenDalby, sorry to hear that. The plan amount wouldnt’t change without reason. It’ll either be due to one of the above, or you’ve spent out of contract charges at some point.

     

    Have you asked to speak to an agent via the live-chat?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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