Hi ​@Bex9010, 

We understand why this may seem confusing, especially when you’ve noticed a difference between the price of a new contract and the upgrade price for what appears to be the same package.

New customer offers and upgrade offers can have different pricing structures and eligibility criteria, so they may not always be priced the same.

If you would like to discuss the upgrade options available on your account, please contact our Sales Team via Live Chat or by calling 0800 049 0250. They will be able to review the offers available and provide further advice.

Kind regards, 

Owethu