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skippyajb
Active Contributor
Active Contributor
November 6, 2025
Question

WiFi calling

  • November 6, 2025
  • 11 replies
  • 106 views

Can only use WiFi calling in my area but calls drop during conversation. Your coverage map states excellent 4G coverage but only get 1 bar hence why have to use WiFi calling. We also have to stick it on airplane mode due to pixel not switching to WiFi calling automatically. Never had this issue when we were on Vodafone previously!!

    11 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    November 6, 2025

    Hi ​@skippyajb ,

     

    Thanks for getting in touch. I’m sorry to hear about the dropped calls and coverage issues, I know how frustrating that can be.
    Even if the coverage map shows strong 4G, real-world signal can vary. 

    -Airplane Mode Workaround: If your Pixel doesn’t switch to WiFi calling automatically, turning on Airplane Mode and then enabling WiFi can force it to use WiFi calling.
    -Preferred Calling Method: Some Pixel models allow you to set WiFi as the preferred method. If available, change the setting to “Call over WiFi”.
    -Router Placement & Signal Strength: Ensure your router is in an open space and not overloaded with devices. A weak or congested WiFi signal can cause dropped calls.
    -Update Your Software: Make sure your phone is running the latest version of Android, as updates often fix connectivity bugs.

    Kind regards,


    Lamiya
    iD Mobile Team

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    skippyajb
    Active Contributor
    skippyajbAuthor
    Active Contributor
    November 6, 2025

    We have done all this but calls are still dropping when on WiFi and airplane mode on not happy at all as this is our only communication 

    skippyajb
    Active Contributor
    skippyajbAuthor
    Active Contributor
    November 6, 2025

    I have still got another year on this contract which is not great when I can't have a continuous conversation your coverage map states excellent network which is false advertising. I need this to be sorted

    iD Mobile Employee
    November 6, 2025

    Hi ​@skippyajb 

     

    Thanks for your reply. 

    Have you tried a replacement SIM previously or tried your SIM in another handset to rule out a device issue?

     

    Thanks, 

     

    Natalie 

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    skippyajb
    Active Contributor
    skippyajbAuthor
    Active Contributor
    November 6, 2025

    Can we try a similar replacement first and I will source another handset to try

    skippyajb
    Active Contributor
    skippyajbAuthor
    Active Contributor
    November 6, 2025

    Can you organise a SIM replacement please 

    iD Mobile Employee
    November 6, 2025

    Hi ​@skippyajb,

     

    Thank you for confirming,


    I've just sent you a private message to help send out the replacement sim card.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
    I'll speak to you there.


    -Luna

     

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    New Contributor
    June 5, 2026

    Did you get this sorted?  I have the exact same problem.  In Google it says I need to make sure that ID mobile know that I want my phone to use WiFi calling in my settings!  I have a Pixel 9a

    skippyajb
    Active Contributor
    skippyajbAuthor
    Active Contributor
    June 5, 2026

    No not really still have to stick it in airplane mode for WiFi calling to work and also have to restart phone otherwise calls drop every 3mins...I never had a problem with Vodafone just waiting for contract to end then going elsewhere ID mobile just keep stating a new SIM needed tried that same problem....they shouldn't advertise great coverage on their map!!!

    iD Mobile Employee
    June 7, 2026

    Hi ​@skippyajb and ​@Marisa020240 

     

    Has the matter been escalated to the Technical Team for both of you regarding WiFi Calling?

     

    -Michael Z

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