Hi ​@skippyajb ,

Thanks for getting in touch. I’m sorry to hear about the dropped calls and coverage issues, I know how frustrating that can be.
Even if the coverage map shows strong 4G, real-world signal can vary. 

-Airplane Mode Workaround: If your Pixel doesn’t switch to WiFi calling automatically, turning on Airplane Mode and then enabling WiFi can force it to use WiFi calling.
-Preferred Calling Method: Some Pixel models allow you to set WiFi as the preferred method. If available, change the setting to “Call over WiFi”.
-Router Placement & Signal Strength: Ensure your router is in an open space and not overloaded with devices. A weak or congested WiFi signal can cause dropped calls.
-Update Your Software: Make sure your phone is running the latest version of Android, as updates often fix connectivity bugs.

Kind regards,

Lamiya
iD Mobile Team

We have done all this but calls are still dropping when on WiFi and airplane mode on not happy at all as this is our only communication 

I have still got another year on this contract which is not great when I can't have a continuous conversation your coverage map states excellent network which is false advertising. I need this to be sorted

Hi ​@skippyajb 

Thanks for your reply. 

Have you tried a replacement SIM previously or tried your SIM in another handset to rule out a device issue?

Thanks, 

Natalie 

Can we try a similar replacement first and I will source another handset to try

Can you organise a SIM replacement please 

Hi ​@skippyajb,

Thank you for confirming,

I've just sent you a private message to help send out the replacement sim card.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.

-Luna