wifi calling is not working with vodafone wifi at home

Hi ​@VitalijLabutis, 

Thanks for getting in touch, and I’m sorry to hear you and your partner are experiencing issues with WiFi Calling at home.

As WiFi Calling is working correctly on other WiFi networks, this would suggest the issue may be related to the home broadband/router settings rather than the SIM cards or handsets themselves.

Please try the following troubleshooting steps:

1. Restart both handsets and the Vodafone broadband router
2. Ensure WiFi Calling is enabled on both devices:

• Go to Settings
• Tap Connections
• Select WiFi Calling
• Ensure this is switched on

3. Set the handset to 4G only:

• Go to Settings
• Tap Connections
• Select Mobile Networks
• Tap Network Mode
• Select LTE/3G/2G (Auto Connect)

4. Forget and reconnect to the home WiFi network:

• Go to Settings > WiFi
• Select your home network
• Tap Forget
• Reconnect using the WiFi password

5. Check whether the router has any WiFi Calling, VoIP, firewall, or security restrictions enabled, as these can sometimes block voice traffic
6. If possible, try connecting the phones to the 2.4GHz WiFi band instead of 5GHz, or vice versa, to test the connection stability
7. Ensure both handsets are fully up to date with the latest software version

As both devices are experiencing the same issue only on the home Vodafone broadband connection, this does point more towards the broadband/router connection affecting the WiFi Calling audio path.

If the issue continues after trying the above, please let us know and we can investigate further with you.

Owethu

I have tried numerous variations and notjing helps and i spent yesterday 1.5 hours chatting to vodafone support just to find out that i need to seek help from id and vodafone cant do anything. Now i am beeing thrown back and what to do next? Go call vodafone again to be told to get in touch with id?