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Question

WiFi Calling no longer working on Google Pixel 9 Pro

Forum|Forum|10 months ago
October 15, 2025
5 replies
724 views

WiFi calling has stopped working on my Pixel 9 Pro. I'm not sure when exactly it stopped working but it's been at least a week.

If I go into aeroplane mode while still connected to WiFi and try to make a call, I message pops up saying "please turn off aeroplane mode or connect to a WiFi network".

I have a work phone (Pixel 6 Pro) on Vodafone and that can make WiFi calls fine on the same WiFi network.

I rely heavily on WiFi calling as signal in my flat is non-existent

M

Michael Z

iD Mobile Employee

Hi @WillJB1988

Sorry to hear you're having trouble with WiFi Calling on your Google Pixel 9 Pro.

Could you please check if your device is running the latest software version? If not, go ahead and update it. Once the update is complete, restart your phone and then test to see if WiFi Calling is working.

Michael Z

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W

WillJB1988Author

New Contributor

Hi Micheal,

Yes, I'm on the just up to date version of Android and everything else is up to date too.

I've also tried resetting my network settings but that didn't work either.

M

Michael Z

iD Mobile Employee

Hi @WillJB1988

Thank you for the message.

Could you please try the following steps to refresh your WiFi Calling connection:

Turn off WiFi Calling on your device.

Enable Airplane Mode and leave it on for a few minutes.

Turn off Airplane Mode and wait about 30 seconds.

Turn WiFi Calling back on and test to see if the feature is working.

Let me know if this helps or if you continue to experience any issues.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

W

WillJB1988Author

New Contributor

Hi @WillJB1988

Thank you for the message.

Could you please try the following steps to refresh your WiFi Calling connection:

Turn off WiFi Calling on your device.

Enable Airplane Mode and leave it on for a few minutes.

Turn off Airplane Mode and wait about 30 seconds.

Turn WiFi Calling back on and test to see if the feature is working.

Let me know if this helps or if you continue to experience any issues.

Michael Z

Tested and still not working

M

Michael Z

iD Mobile Employee

Hi @WillJB1988

Thank you for letting me know.

The best next step would be to reach out to our Live Chat team here:
👉 https://www.idmobile.co.uk/live-chat

They’ll be able to access your account and look into the issue further.

Alternatively, you can also contact us via our social channels (Facebook or Instagram), or by emailing socialqueries@idmobile.co.uk
with the details of your query, we’ll be happy to help.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.