Hi ​@AMonks 

I have found this:-
https://deviceguides.ee.co.uk/apple/iphone-14-ios-18/calls-contacts-messaging/it-s-not-possible-to-use-wi-fi-calling/

There is also this video:-
https://deviceguides.ee.co.uk/apple/iphone-14-ios-18/calls-contacts-messaging/it-s-not-possible-to-use-wi-fi-calling/

If all else fails then you contact the Live Chat:-
https://www.idmobile.co.uk/live-chat
Type ‘Talk to a person’ in the dialogue box to connect to an adviser


Good luck x

Hi ​@AMonks welcome to the community! 👋

Sorry to hear you have had trouble with this. I hope the advice from ​@Decembersangel72 has helped?

Please let us know how you get on 🙂

No it didn’t work. I followed all the steps.

 I’m trying live chat now.

Live chat with ‘Zizipho’ had me reset my phone network settings again.

Then basically said they cannot help, it’s a coverage issue.  Even though I have enough cell signal to make and receive a call without WiFi, apparently they said it’s not good enough to use for WiFi calling and they cannot help me.

They also cannot explain why it doesn’t work now but it used to be reliable, and also why it works on my partner’s phone who uses 3 network.

Another advisor recommended the following steps and said this almost always works:

Go to settings, phone, my phone number.

Tap on my phone number, delete it. Hit save.  Put it back in again, hit save.

Settings, message, Turn off iMessage.

Settings, phone, reset, reset network settings.

Once on, settings, message, turn on Imessage.

it didn’t work.

OK ​@AMonks  sorry to hear this.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.