Skip to main content
New Contributor
November 8, 2025

Will my bill reduce now my contract is coming to the end?

  • November 8, 2025
  • 1 reply
  • 41 views

Hi there 

I took out a 24minth contract and wondered if this has now ended and if so, what will my bill reduce to? 

    1 reply

    iD Mobile Employee
    November 8, 2025

    Hi ​@Glittery sparkle,
    I am sorry to confirm but as per our terms and conditions that you agreed to. We do not just disconnect accounts that expires. The expiry date is there to let you know that you can let us know that you either want the account to be disconnected or to have the plan upgraded. We do not cancel plans without the account holder's consent as we don't know if the customer would like to keep the number as many customer have their number for many years and if we disconnect the account the number will be lost forever.

    You should receive an email 30 days before the expiry date to give you options to either upgrade to a cheaper plan or disconnect.

    Thanks,
    Isa🎀

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.