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will not connect to the network

  • April 13, 2026
  • 1 reply
  • 6 views
B
Community Member

My phone will not connect to network. On settings it says 'mobile data won't autoconnect' but my data roaming is toggled on and I have plenty of data left for this month.

    1 reply

    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • April 13, 2026

    Hi ​@boothroydm.

     

    I am sorry you’re having issues connecting. Please try:

    • Restart your phone
    • Turn Airplane mode on/off
    • Check Mobile Data is ON
    • Manually select network: Settings > Mobile Networks > Network Operators > turn ON automatic & select iD/Three
    • Reset network settings:

    iPhone: Settings > General > Transfer or Reset > Reset > Network Settings
    Android: Settings > General Management > Reset > Network Settings

     

    If still not working, try your SIM in another phone or contact us via Live Chat: https://www.idmobile.co.uk/live-chat.

     

    ~Marquerita

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