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Community Member
February 22, 2026

wrong number attached to account

  • February 22, 2026
  • 1 reply
  • 22 views

Im trying to buy a plan but my old number is still attached to my account when I go to pay please advise

    1 reply

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    February 23, 2026

    Hi ​@Richardb2

     

    Thank you for getting in touch. 

     

    I am sorry to read that you’re experiencing an issue with making payment due to your old number still being attached to your account. 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks, 

    Anneline

    The iD Mobile Team