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New Contributor
May 11, 2026
Question

Wrong source text number when texting

  • May 11, 2026
  • 3 replies
  • 32 views

I've just joinded ID on Friday last and supplied my PAC number for the change over on Friday 08/05/26. However people are getting texts from me from an unknown number . I found this number with ID help in my google peronal account in settings on the phone and deleted it from the personal account as instructed. However the issue is still carrying on. Anyone any idea

 

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 11, 2026

    Hi ​@Edd547,

     

    I'm really sorry to hear you're experiencing issues with your mobile number. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings

     

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Edd547Author
    New Contributor
    May 11, 2026

    Hi Gemma, no that didnt work either . Its a Google 10 phone if that helps.

     

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 11, 2026

    Hi ​@Edd547

     

    For android:
    To check or update the number shown on your Android device, please follow the steps below:


    📱 Check your phone number in settings
    1. Go to Settings
    2. Tap About Phone or About Device
    3. Select Status
    4. Tap My phone number
    📌 On some devices, this may appear under SIM Status or SIM Card Status within the Status menu.


    💬 Update number in Messages app (if applicable)
    If your number is showing incorrectly in messaging:
    1. Open the Messages app
    2. Tap More (⋮)
    3. Select Settings
    4. Tap Advanced
    5. Select Phone number
    6. Enter the correct number associated with your SIM
    7. Tap OK to save


    🔄 If the number is still incorrect


    Please try the following:
    * Remove the SIM card
    * Restart the device
    * Reinsert the SIM card
    * Check again in Phone Settings


    🔍 Further troubleshooting


    If the issue persists after rebooting:
    * Insert the SIM into a different device
    * Send a text message and check whether it displays:
    - Your correct (ported) number, or
    - The temporary number


    This will help determine whether the issue is with the SIM or the handset.

     

    Owethu