I am visiting Greece which is included as a ‘Roam Free’ destination, however, ID Mobile thinks I’m in Albania and has charged me roaming costs. It’s now maxed out my bill cap so I can’t make any calls without paying even more, and I can’t access live chat because I have an iPhone and use safari.
Please can you explain how I can get my bill corrected to reflect I’m in a Roam Free destination (and not Albania!!!).
+24Hey there
How much have you been charged Bob?
Thanks,
Tyler
Thanks Tyler. I was unaware of the automatic network selection until this incident, so I turned off automatic network selection as soon as I was informed of the charges.
I’ve been charged £25 (my bill cap) for using Albanian data which doesn’t seem fair considering I’m not even in that country. Please can you advise how I can get the £25 charge removed from my upcoming bill.
+24Heey there
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
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Thanks,
Tyler
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