Hey there ​@Bob Carr, when going to Greece, you can sometimes connect to the Albanian networks if near the border, of if your phone is set to automatic network selection. Before going abroad, even to inclusive countries, we’d recommend setting your bill cap to £0.00 to block any chance of being charged or connecting to the Albanian networks, or to set your network selection to manual instead. 

How much have you been charged Bob?

Thanks,

Tyler

Thanks Tyler. I was unaware of the automatic network selection until this incident, so I turned off automatic network selection as soon as I was informed of the charges.

I’ve been charged £25 (my bill cap) for using Albanian data which doesn’t seem fair considering I’m not even in that country. Please can you advise how I can get the £25 charge removed from my upcoming bill.

Heey there ​@Bob Carr, sorry to hear that. We would need to look into this further and see if there’s anything we can do.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

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Thanks,

Tyler