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Community Member
September 23, 2026
Question

xbox/yoti age verification issues

  • September 23, 2026
  • 0 replies
  • 3 views

Hi, I have to verify my age to unlock some in-game features on Xbox so I've tried to use my iD Mobile number to do this with Yoti (their age verification provider) but it has failed and says they haven't been able to verify my age. It says it works by them checking with your network to see if you're currently in a contract with them. I have a 12 month sim-only contract with iD so I don't know why it failed.

I'm not sure if this is something that all networks are automatically part of or if they need to sign up for it. Does anyone know if iD Mobile supports this method of age verification? If not, are there any plans to support it in the near future?

Thanks in advance for any help!