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Question

You keep cancelling my direct debit

  • August 4, 2025
  • 1 reply
  • 6 views
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Community Member

Hi,

I you keep cancelling my direct debit. This has been happening for months now. I keep reinstating it, but after a couple of months, or sometimes less, you cancel it again and cut me off. There is always money in my account. I'm not sure what the problem is. I am concerned about this starting to affect my credit rating. Can you please advise?

Many thanks

Abi

    1 reply

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • August 4, 2025

    Hi ​@000abi000  I am sorry to hear this.

    We wouldn’t cancel the Direct Debit.

    Have you spoken with your bank about this, what have they advised?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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