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New Contributor
July 1, 2026
Question

£0 spend cap and on roaming but current usage shows 0kb

  • July 1, 2026
  • 2 replies
  • 65 views

Hi I am on iPhone 12 currently in Poland which is included in roaming. I got £0 cap so I should not get any extra charges but I’m worried because my phone shows 0kb usage since yesterday however data remaining shows 400mb used so far. Not sure where to look in settings to ensure I’ll not get massive bill after holidays. 

 

    2 replies

    New Contributor
    July 1, 2026

    I’ve reset phone so far, phone was in airplane mode too. In mobile settings data roaming is turned on 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 2, 2026

    Hi ​@Huutgyyfy53,

     

    Thanks for getting in touch.

     

    As Poland is one of our Roam Free destinations, any data you use there comes out of your normal monthly data allowance, so it isn't charged separately.

     

    It can sometimes take a little while for your account and device to fully reflect your latest usage, so it's normal for the figures not to update immediately. The 400MB you've mentioned is simply being deducted from your usual data balance.

     

    As you've already set your bill cap to £0.00, this will also help prevent any unexpected out-of-plan charges while you're away.

     

    We hope this helps put your mind at ease. Enjoy the rest of your holiday!

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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