Your iD Mobile bill would show any out-of-plan charges, @Ayesha786.

If not, perhaps iD Mobile might have made a mistake.

It doesn’t show just shows £7 which is my plan 

Perhaps iD Mobile have made a billing error, @Ayesha786. 

Forum members can’t look at customers accounts, to protect your online privacy and security.

Can you refund pls

Forum members like us can’t look at customers accounts, nor issue refunds, @Ayesha786. 

This iD policy is to protect your online privacy and security.

Hi @Ayesha786,

Welcome to the Community!

I would advise contacting our Live Chat Team for further assistance with your bill.

If you require further assistance, please let us know.

Kash