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1 month contract

  • June 29, 2026
  • 1 reply
  • 15 views
G
New Contributor

I have a 1 month ID mobile rolling contract so that I can use my phone abroad using ID mobile roaming.

I did this for the first time last year and it worked great and saved me a fair amount of money that I would've been charged with my usual network. 

My question is this, I cancelled the contract when I returned from holiday lady year but rather than cancelling and then setting up a new contract each time I go away can I just pause the 1 month rolling contract? Seems a waste of a number each time a return from a trip.

 

Thanks for any advice. 

Best answer by Gemma M

Hi ​@GioNotGino,

 

Thanks for getting in touch.

 

Unfortunately, we’re not able to pause any plans. These plans will continue on a monthly basis until they are cancelled, and there isn’t an option to temporarily suspend or “freeze” the plan between trips.

 

If you’d like, our Sales team via Live Chat can also help you look at the best plan options for your usage.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • Answer
    • June 29, 2026

    Hi ​@GioNotGino,

     

    Thanks for getting in touch.

     

    Unfortunately, we’re not able to pause any plans. These plans will continue on a monthly basis until they are cancelled, and there isn’t an option to temporarily suspend or “freeze” the plan between trips.

     

    If you’d like, our Sales team via Live Chat can also help you look at the best plan options for your usage.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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