Was given £10 credit to my account due to a billing problem but my bill this month is still the same not £10 less anyone know why this is if I haven’t spent the £10 outside of my bundle on anything?
Question
£10 credit to account not there
+10Hi
I am so sorry to hear of the issues regarding the credit not reflecting. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.
Once connected, simply explain your request and an advisor will assist you further.
Thank you for your understanding.
Regards,
Gemma M
The iD Mobile Social Media Team
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