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Community Member
Myrtlespurple
Community Member
Oct 8, 2026 8:48 AM UTC
Question

118118 numbers still going through, why

Hi could you please let me know why the 118118 numbers are still.be allowed through despite me not enabling the premium numbers.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 9, 2026 2:50 PM UTC

    Hi ​@Myrtlespurple,

     

    Thanks for getting in touch.

     

    If calls to 118118 are still connecting, it's possible that your Bill Cap is set above £0.00, which can allow certain chargeable services to be accessed.

     

    We'd recommend checking your Bill Cap in the iD Mobile app:

    1. Open the iD Mobile app.
    2. Go to Bills.
    3. Select Manage bill cap.
    4. Set the Bill Cap to £0.00.
    5. Save the changes.

    Once your Bill Cap is set to £0.00, any services that would result in additional charges should be blocked.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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