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Community Member
Myrtlespurple
Community Member
October 8, 2026
Question

118118 numbers still going through, why

Hi could you please let me know why the 118118 numbers are still.be allowed through despite me not enabling the premium numbers.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 9, 2026

    Hi ​@Myrtlespurple,

     

    Thanks for getting in touch.

     

    If calls to 118118 are still connecting, it's possible that your Bill Cap is set above £0.00, which can allow certain chargeable services to be accessed.

     

    We'd recommend checking your Bill Cap in the iD Mobile app:

    1. Open the iD Mobile app.
    2. Go to Bills.
    3. Select Manage bill cap.
    4. Set the Bill Cap to £0.00.
    5. Save the changes.

    Once your Bill Cap is set to £0.00, any services that would result in additional charges should be blocked.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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