Community Member

2 phone contrct issue

1 reply
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Hi i have a contract and it said i could upgrade so i did but on the app it doent say my new bill or phone its still saying i can upgrade ive got the phone but have set it up as i am worried if ive now got 2 contracts please help thank you

Gemma M

iD Mobile Employee

Hi @Ryan J Richardson-moor97,

I’m sorry for the confusion and completely understand why you’d be concerned about potentially having two contracts.

From what you’ve described, it sounds like a new plan may have been taken out rather than the order being processed as an upgrade, particularly as your original account is still showing that you’re eligible to upgrade.

We’ve sent you a private message so we can look into this further and assist with returning the new plan where required. Once the return has been completed, you’ll then be able to upgrade your existing plan correctly and keep your existing number.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We’ll continue assisting you through the private chat.

Regards,

Gemma M
The iD Mobile Social Media Team

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