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2 Phone Numbers - How to transfer one number to my son so he pays his own phone bill..?

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Hi,

I pay for 2 phone numbers with ID. One is mine, the other is my sons.

I want to set this up so my son pays his own phone bill. How do I do this..?

Gemma M

iD Mobile Employee

Hi @Plev,

Thanks for getting in touch.

Just to clarify, we’re not able to change the name on an existing iD Mobile account to transfer ownership to another person. However, what you can do is update the Direct Debit details so your son can take responsibility for paying his own bill going forward.

To update the Direct Debit details:

You can do this through your iD Mobile account:

Log in to your iD Mobile account
Go to Billing
Select Direct Debit details
Update the bank account details to your son’s information
Save the changes

Once updated, future payments for that number will be taken from the new account.

Alternatively (manual payments):

If you’d prefer not to use Direct Debit, your son can also make manual payments each month by:

Logging into the iD Mobile account for that number
Going to Make a payment in the billing section
Dial 0333 003 0001 or 0333 003 7777.

I hope this helps get everything set up the way you need.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

Happy peace

New Contributor

Hi @Plev,

Thanks for getting in touch.

Just to clarify, we’re not able to change the name on an existing iD Mobile account to transfer ownership to another person. However, what you can do is update the Direct Debit details so your son can take responsibility for paying his own bill going forward.

To update the Direct Debit details:

You can do this through your iD Mobile account:

Log in to your iD Mobile account
Go to Billing
Select Direct Debit details
Update the bank account details to your son’s information
Save the changes

Once updated, future payments for that number will be taken from the new account.

Alternatively (manual payments):

If you’d prefer not to use Direct Debit, your son can also make manual payments each month by:

Logging into the iD Mobile account for that number
Going to Make a payment in the billing section
Dial 0333 003 0001 or 0333 003 7777.

I hope this helps get everything set up the way you need.

Regards,

This does not work

Gemma M

The iD Mobile Social Media Team

P

PlevAuthor

New Contributor

Thank you. That’s helpful.

One further issue is that I seem to have different account numbers for the two numbers and I cannot create a log in for the second number. Is there another way please..?

Anneline M

iD Mobile Employee

Hi @Plev,

Thank you for getting back to us.

Kindly please be advised that you’d need to log into your account that you’ve already registered.

Once you’ve logged in, kindly navigate to the 'Home' screen. Tap 'View your plans'. Tap 'Add new plan'. Then insert the second plans details.

Thanks,

Anneline

The iD Mobile Team

H

Happy peace

New Contributor

This does not work it says it has to be the same name in the account please advise how to change direct debit details

Gemma M

iD Mobile Employee

Hi @Happy peace,

It’s simple enough to set up a Direct Debit to pay your monthly iD Mobile bill. Just follow the steps below:

1. Log in to the iD Mobile App or My Account online
2. Go to My Billing and then select Setup or Manage my Direct Debit
3. Follow the steps on screen

Your monthly Direct Debit payment will be taken from your account on or around 14 days after your bill is issued.

Please note that the Direct Debit instruction can take up to 10 working days to fully activate on your account. So, if you have a payment due within 10 days, we recommend making a manual payment first. This will make sure there’s no disruption to your service.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.