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Community Member
Leoneeee
Community Member
August 22, 2026

25 monthly cap limit but cant spend money

I’m trying to deposit on a casino with text message verification which takes money from my monthly phone bill but it keeps declining even when in budget

    1 reply

    Tashnieka D
    iD Mobile Employee
    Tashnieka D
    iD Mobile Employee
    August 25, 2026

    Hi ​@Leoneeee,

     

    I’m sorry you’re having trouble completing the payment, even though you have a sufficient bill cap available.

    Please send us a private message with your details so we can look into this for you.

     

    Kind regards,
    Tashnieka
    The iD Mobile Team

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