£45 Roaming Charges - Didn’t even use my phone!

Forum|Forum|10 months ago
November 12, 2025
5 replies
212 views

Hi there,

Hoping to contact ID directly here as I can’t find a way to.

Whilst travelling to Thailand via China my second phone, a work phone, was in my hand luggage not in use at all throughout the flights and only in the airports on WiFi.

Upon checking into the hotel in Thailand I’ve had a text to say I’ve hit my spend cap of £45 for out of plan charges - I didn’t even use the phone?!

My bill now stands at £55 on a £10 sim only for charges the device has racked up when not in use. I can only assume background tasks or messages coming in??

Before it is said, I understand the phone should have had roaming switched OFF but it wasn’t actually in use. My main line is also with ID, the phone I’m typing on now, and this hasn’t racked up any charges and the bill is still at £10.

Can anyone help?! Or can ID see somehow that I didn’t actually use the device for data access, social media use and messaging etc? Thanks,

josh

Tyler C

iD Mobile Employee

Hi there @JFairw95, please contact our live-chat.

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

JFairw95Author

New Contributor

Hi there @JFairw95, please contact our live-chat.

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Thanks Tyler, I will do

N

Natalie W

iD Mobile Employee

Thank you @JFairw95

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Geluk

Silver Contributor

You obviously didn’t switch the phone off; lesson learned.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

JFairw95Author

New Contributor

You obviously didn’t switch the phone off; lesson learned.

Award for the most useless comment! I literally said in the post I realised that roaming was on and should be off, but still, to somehow rack up £45 of data use when the phone wasn’t even used. I imagine you’d have to use quite a lot of data abroad to reach the bill cap!

Maybe in future just comment something helpful :-)