Hi there,

Hoping to contact ID directly here as I can’t find a way to.

Whilst travelling to Thailand via China my second phone, a work phone, was in my hand luggage not in use at all throughout the flights and only in the airports on WiFi.

Upon checking into the hotel in Thailand I’ve had a text to say I’ve hit my spend cap of £45 for out of plan charges - I didn’t even use the phone?!

My bill now stands at £55 on a £10 sim only for charges the device has racked up when not in use. I can only assume background tasks or messages coming in??

Before it is said, I understand the phone should have had roaming switched OFF but it wasn’t actually in use. My main line is also with ID, the phone I’m typing on now, and this hasn’t racked up any charges and the bill is still at £10.

Can anyone help?! Or can ID see somehow that I didn’t actually use the device for data access, social media use and messaging etc? Thanks,

josh