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Community Member
October 24, 2025
Question

about cancel my bill

  • October 24, 2025
  • 2 replies
  • 50 views

How do I cancel my account 

 

    2 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    October 24, 2025

    Hi ​@Darren marker ,

     

    I’m really sorry to hear you’re thinking of cancelling your account. If there’s anything we can do to change your mind, we’d love the opportunity to put things right.

    For further support, please feel free to get in touch with us via our Socials (Facebook or Instagram), Live Chat, Community, or by emailing us at socialqueries@idmobile.co.uk with the details of your query. We’re here to help and would love to assist you further.


    Warm regards,

    Lamiya 
    iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    JoeKing
    Silver Contributor
    Silver Contributor
    October 28, 2025

    ​@Darren marker  You can try calling sale's or use the Live Chat and type in the message box To Speak to someone. An agent should get back to when available.

    Important to know about closing/ cancelling an account. 

    • 30-day notice: You need to give at least 30 days' notice before your contract ends.
    • Early cancellation fee: You may have to pay an early cancellation fee if you end your contract before the minimum term is over.
    • Canceling direct debit: Simply canceling your direct debit will not cancel your contract. You must contact iD Mobile directly to cancel.
    • Keeping your number: To keep your number, request a PAC code from iD Mobile and give it to your new provider.

     

    Joe 🙂

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉