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Community Member
February 3, 2026

about paying my bill

  • February 3, 2026
  • 1 reply
  • 53 views

Good afternoon 

Sorry to be a pain but my bill is due to be paid on the 9/2/2026 but I don't get paid until the 13th would it be possible to pay it then please has I'm disabled and need my phone to contact family 

    1 reply

    iD Mobile Employee
    February 3, 2026

    Hi ​@Paul dowson 

    We can request a bill extension for you to allow payment on a later date. To arrange this, please contact us directly via Live Chat so we can access your account securely and set this up for you:
     https://www.idmobile.co.uk/live-chat

    If this is something that happens regularly, you also have the option to change your Direct Debit payment date so it better aligns with when you’re paid. You can do this by following the steps below:

    How to change your Direct Debit payment date:

    • Log in at my.idmobile.co.uk
    • Go to Bills
    • Click Manage your payments
    • Select Change your payment date
    • Choose your new date, review the T&Cs, and click Submit

    Please note:

    • Payments may be taken up to 3 working days after your chosen date
    • The change will apply from your next bill
    • Your billing cycle and allowances will adjust to the new date

    ~Marquerita

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