Hi ​@Paul dowson 

We can request a bill extension for you to allow payment on a later date. To arrange this, please contact us directly via Live Chat so we can access your account securely and set this up for you:
 https://www.idmobile.co.uk/live-chat

If this is something that happens regularly, you also have the option to change your Direct Debit payment date so it better aligns with when you’re paid. You can do this by following the steps below:

How to change your Direct Debit payment date:

• Log in at my.idmobile.co.uk
• Go to Bills
• Click Manage your payments
• Select Change your payment date
• Choose your new date, review the T&Cs, and click Submit

Please note:

• Payments may be taken up to 3 working days after your chosen date
• The change will apply from your next bill
• Your billing cycle and allowances will adjust to the new date

~Marquerita