Hi ​@Bobbykeith 

Thank you for getting in touch with us. We are deeply sorry to hear about the loss of your grandmother. Please accept our heartfelt condolences during this difficult time.

We understand your request to pay this month’s bill together with next months on May 22nd, and we want to ensure we support you in the best possible way. 

However, if the account is under your grandmother’s name, we would need to disconnect the account as the account holder is no longer with us. In such cases, the account can be transferred into bereavement status, and no payment will be required for the outstanding balance. Please send us private message via our socials o (Facebook or Instagram) or via our live chat at https://www.idmobile.co.uk/live-chat

Thank you,

Zandile m

The iD Mobile Team 

no it is not in my grandmother's name it is in my name Sandra maclean

Hi ​@Bobbykeith ,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai