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New Contributor
July 9, 2026

absolutely disgusting that still have no service 2 days after i was promised it would be activated before close of business

  • July 9, 2026
  • 3 replies
  • 15 views

absolutely disgusting that still have no service 2 days after i was promised it would be activated before close of business 

    3 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    July 9, 2026

    Hi ​@Coxford1202

     

    We're very sorry to hear that you're still without service and sincerely apologise that this hasn't been resolved within the timeframe you were previously advised.

     

    We understand how frustrating and inconvenient this must be, especially after being told your service would be activated before close of business

    .

    Please contact us directly via direct message or through Live Chat, where one of our advisors will be able to review your account, check the current status of the activation, and investigate the issue further.

     

    We apologise again for the inconvenience caused and look forward to helping you get this resolved.

     

    Owethu

    New Contributor
    July 9, 2026

    Worse thing is this was a comp package for issues last month

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 10, 2026

    Hi ​@Coxford1202,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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