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Community Member
MilesLynn
Community Member
September 1, 2026
Question

abusive id mobile refused to help

  • September 1, 2026
  • 1 reply
  • 3 views

Hello 

 

I was just cut off by id mobile because they were unable to answer my billing questions.

 

I have three phone numbers with them & all in my name as the family bill payer.

I was able to change my direct debit for my number, but even when explained that special needs and help to update the direct debits for the other numbers, they simply wouldn't help.

 

What can I do?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 1, 2026

    Hi ​@MilesLynn,

     

    I am terribly sorry to hear of the experience you had with our customer service team, that is not the level of support we aim to provide. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

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