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Question

Accidentally ordered contract 2 SIM – how to cancel one and stop charges

  • September 30, 2025
  • 1 reply
  • 33 views
A
Community Member

I mistakenly ordered both a physical contract SIM and an eSIM. I only need the eSIM, which is active. How can I cancel the physical SIM contract to avoid monthly charges? I have not received the Physical Sim yet.

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • October 1, 2025

    Hey there ​@Anna Kyewa Owusu, please contact our live-chat immediately and ask to speak to an agent to cancel this:

     

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

     

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