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New Contributor
Richi1234
New Contributor
Jul 22, 2026 2:47 AM UTC

Accidentally paid too much please help me with refund

Hi, I have accidentally overpaid my iD Mobile account and I currently have a £70 credit balance. I would like to request a refund of this amount and continue paying my monthly bills as normal. Could you please help me with this?

3 replies

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
Jul 22, 2026 10:17 AM UTC

Hi ​@Richi1234 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
Friendlycoachingguy
New Contributor
Jul 29, 2026 9:06 AM UTC

I need you to do the same. 
 

I missed direct debit yesterday of £81, so I paid manually. Now the same direct debit came out and charged me again.

 

can I get a refund 

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
Jul 30, 2026 12:41 PM UTC

Hi ​@Friendlycoachingguy 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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