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Accidentally paid too much please help me with refund

  • July 22, 2026
  • 1 reply
  • 6 views
R
New Contributor

Hi, I have accidentally overpaid my iD Mobile account and I currently have a £70 credit balance. I would like to request a refund of this amount and continue paying my monthly bills as normal. Could you please help me with this?

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • July 22, 2026

Hi ​@Richi1234 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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