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Community Member
Mccmhn
Community Member
July 15, 2026
Question

Accidentally paid twice for monthly bill

Hi, 

 

My direct debit monthly payment tried to go out this morning but failed due to insufficient funds. I went on the ID mobile app and paid the required amount manually with card, but now the direct debit is still trying to go through and failing. I will have to pay it for now in order not to lose services — but I would like my money back for the first charge please as I don’t want to pay twice. How do I go about that?

 

Thanks

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    July 15, 2026

    Hi ​@Mccmhn 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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