accidentally went over my cap and iD have stopped my internet access while l'm travelling abroad

3 replies
48 views

I accidentally went over my cap while travelling and iD have stopped my internet access - l can access some WiFi but it's not guaranteed and l can't find any way to contact them. I upped the cap amount on the app but there's no acknowledgement and now l've realised l can't set the alarm because the phone still thinks it's in England while l've just arrived in Peru. The time difference is not helping either - l want to live chat with a real customer service person to sort this out but l can't! It's too complicated for the AI support and this is negatively impacting on my travels. How do l quickly get in touch with someone who can restore my internet access? Thank you

This topic has been closed for replies.

Siân W

iD Mobile Employee

Hi @suewatling sorry to hear this, has your SIM been barred then and you’re unable to use any service? Or is it just data?

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

suewatlingAuthor

New Contributor

Hi, l have data, plus l finally got in touch with agents via social media and upped the cap but still unable to connect to iD in Peru

Agent suggested l do a system reset of WiFi, mobile, Bluetooth but l'm a little reluctant in case there's a problem. At the moment l have intermittent WiFi, have sorted the time difference, and can contact iD via social media so may have to settle for that! 😕 Never had this issue before so going to need to think about the future with iD as this has been disappointing - my bad for forgetting to turn data roaming off so a big learning curve for the future!

Siân W

iD Mobile Employee

We rely on other local networks while abroad, so we can’t always guarantee a fault free service I’m afraid @suewatling

A reboot of the handset may help? You can also follow the advice in this article - I'm abroad and Roaming is not working. What should I do? | iD Mobile Community

I hope this helps.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.