I accidentally went over my cap while travelling and iD have stopped my internet access - l can access some WiFi but it's not guaranteed and l can't find any way to contact them. I upped the cap amount on the app but there's no acknowledgement and now l've realised l can't set the alarm because the phone still thinks it's in England while l've just arrived in Peru. The time difference is not helping either - l want to live chat with a real customer service person to sort this out but l can't! It's too complicated for the AI support and this is negatively impacting on my travels. How do l quickly get in touch with someone who can restore my internet access? Thank you

Hi @suewatling sorry to hear this, has your SIM been barred then and you’re unable to use any service? Or is it just data?

accidentally went over my cap and iD have stopped my internet access while l'm travelling abroad

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