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Question

account not activated after payment

  • July 11, 2026
  • 1 reply
  • 5 views

I’ve paid my bill and my plan hasn’t been activated doesn’t let me messsge ring or use my data and I paid my bill on time yesterday and still isn’t working I’ve tried turning my phone off and back on again still not working 

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 11, 2026

Hi ​@Becca321,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team