Skip to main content
Community Member
Becca321
Community Member
Jul 11, 2026 8:56 AM UTC
Question

account not activated after payment

I’ve paid my bill and my plan hasn’t been activated doesn’t let me messsge ring or use my data and I paid my bill on time yesterday and still isn’t working I’ve tried turning my phone off and back on again still not working 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Jul 11, 2026 4:09 PM UTC

    Hi ​@Becca321,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement