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Question

Account showing my Plan has been disconnected

  • March 31, 2026
  • 1 reply
  • 11 views
A
Community Member

I have received a text message saying my plan has been disconnected due to cancelled direct debit. However when I check online and the app, it looks all ok and payment is scheduled to go out and when I check my bank, the DD is still showing as active.

Going through help it suggests a known area and internal investigation needed and raise to the community - which is not really helpful.

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • March 31, 2026

    Hi ​@AndyMace ,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

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