how do i stop an add-on? i keep getting a text message that my add-on for morocco ends tomorrow (every day for last week!) and i got back fron Morocco over a week ago! I’m worried I’m getting billed for something i only signed up for a week for
Solved
add-on - automatically renews?
Best answer by Decembersangel72
Hi
The best way to stop any unexpected costs is to set your bill cap to the £ of your monthly plan.
To do this:-
But, as
I think that you are getting these ‘just in case’ text messages to remind you to renew you if you still require the add-on rather than ‘you will be charged as it is ongoing’.
Hope this helps x
+26The travel data add-on is a one time purchase,
Have you checked your bank account for any unexpected transactions from iD?
+16Hi
The best way to stop any unexpected costs is to set your bill cap to the £ of your monthly plan.
To do this:-
But, as
I think that you are getting these ‘just in case’ text messages to remind you to renew you if you still require the add-on rather than ‘you will be charged as it is ongoing’.
Hope this helps x
Thanks - I’m reassured that I’m not getting charged, but i am still getting a daily text message saying exactly the same thing - about it expiring ‘tomorrow’! how do i switch it off??
Hi
Regarding the reminder texts, unfortunately we’re not able to turn them off. However, we can investigate the frequency, as receiving them every day can definitely be annoying.
Michael Z
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