add-on - automatically renews?

Forum|Forum|9 months ago
November 28, 2025
4 replies
62 views

how do i stop an add-on? i keep getting a text message that my add-on for morocco ends tomorrow (every day for last week!) and i got back fron Morocco over a week ago! I’m worried I’m getting billed for something i only signed up for a week for

Best answer by Decembersangel72

Hi @jsimpsontarling

The best way to stop any unexpected costs is to set your bill cap to the £ of your monthly plan.
To do this:-

But, as @andewhite states, if you have only purchased a ‘one time’ add-on then you will not be charged again.

I think that you are getting these ‘just in case’ text messages to remind you to renew you if you still require the add-on rather than ‘you will be charged as it is ongoing’.

Hope this helps x

andewhite

Platinum  Contributor

The travel data add-on is a one time purchase, @jsimpsontarling.

Have you checked your bank account for any unexpected transactions from iD?

Forum member (non-iD).

Decembersangel72Answer

Gold Contributor

Hi @jsimpsontarling

The best way to stop any unexpected costs is to set your bill cap to the £ of your monthly plan.
To do this:-

But, as @andewhite states, if you have only purchased a ‘one time’ add-on then you will not be charged again.

I think that you are getting these ‘just in case’ text messages to remind you to renew you if you still require the add-on rather than ‘you will be charged as it is ongoing’.

Hope this helps x

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

jsimpsontarlingAuthor

New Contributor

Thanks - I’m reassured that I’m not getting charged, but i am still getting a daily text message saying exactly the same thing - about it expiring ‘tomorrow’! how do i switch it off??

M

Michael Z

iD Mobile Employee

Hi @jsimpsontarling

Regarding the reminder texts, unfortunately we’re not able to turn them off. However, we can investigate the frequency, as receiving them every day can definitely be annoying.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.