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Community Member
Emma54321
Community Member
September 29, 2026
Question

additional charges on bill

My bill has £29.73 additional

charges added to it. I have just travelled on holiday but have not used my phone to accrue these charges and have not bought any add ons, can someone investigate this please?

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
September 30, 2026

Hi ​@Emma54321 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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