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New Contributor
May 14, 2026

Additional Fee

  • May 14, 2026
  • 5 replies
  • 19 views

i’ve just added on a roaming fee for £20 for Switzerland, why am I being charged an additional £15?!

    5 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 14, 2026

    Hi ​@C_Ebsworthy,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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    New Contributor
    May 14, 2026

    Thank you!!

    iD Mobile Employee
    May 14, 2026

    You’re most welcome. I can confirm that this will now be handled privately, and we will continue to assist you further there.

     

    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 15, 2026

    I have been left with no updates since 5pm yesterday and you’ve stopped responding. Can someone please continue to assist?   

    iD Mobile Employee
    May 15, 2026

    Hi ​@C_Ebsworthy 

     

    We will have a look at the private messages for you and respond as quickly as possible.

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.