New Contributor

Additional Fee

i’ve just added on a roaming fee for £20 for Switzerland, why am I being charged an additional £15?!

iD Mobile Employee

Hi @C_Ebsworthy,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

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New Contributor

Thank you!!

iD Mobile Employee

You’re most welcome. I can confirm that this will now be handled privately, and we will continue to assist you further there.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

I have been left with no updates since 5pm yesterday and you’ve stopped responding. Can someone please continue to assist?

iD Mobile Employee

Hi @C_Ebsworthy

We will have a look at the private messages for you and respond as quickly as possible.

-Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

5 replies