Additional Line item UK on my bill | iD Mobile Community
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Question

Additional Line item UK on my bill

  • August 1, 2025
  • 5 replies
  • 61 views

UK line appears on my bill for £20.83 + vat what is this for?

This charge has appeaered to cover for a whole month before the upgade of the plan.

Previous plan was £6/mth inc vat, upgraded to £18/mth inc vat feels like i am being fined for taking an upgrade.

The current month is showing the correct figure £18

I understand the credit for 14 days and the prorata charge for 45days.

5 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 1, 2025

Hi there ​@Reme65, if you’ve changed plan recently, then your first bill after changing would be pro-rata’d, between the old and new cost of the contract. Please read more below:

 

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 1, 2025

Tyler,

Yes i understand that and i can see the pro rata amount and it is correct to the number of days.

What i cannot find out is the additional £25 charge that only has a reference of ‘UK’ what is this for?

Can you answer this ?

 

Regards

Mark


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 1, 2025

Hi ​@Reme65, no problem. “UK” charges are for out of contract charges, such as extra calls, text or data usage, or for things such as premium calls/texts, MMS messages. Basically anything that’s extra usage outside your allowances or with out of contract charges that isn’t roaming abroad.

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 1, 2025

So what is this charge of £25 for.

it has not been out of the uk, the data limit was set and not exceeded, thats why we upgraded to the new plan.

Can you please give me a breakdown of what the £25 applies to.

It looks like a charge applied for the day we upgraded, this makes no sense.


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 1, 2025

Hi there ​@Reme65, as mentioned, the UK charges would be for anything within the UK that’s an out of contract charge. 

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

 

Thanks,

Tyler