Hi there ​@Reme65, if you’ve changed plan recently, then your first bill after changing would be pro-rata’d, between the old and new cost of the contract. Please read more below:

Thanks,

Tyler

Tyler,

Yes i understand that and i can see the pro rata amount and it is correct to the number of days.

What i cannot find out is the additional £25 charge that only has a reference of ‘UK’ what is this for?

Can you answer this ?

Regards

Mark

Hi ​@Reme65, no problem. “UK” charges are for out of contract charges, such as extra calls, text or data usage, or for things such as premium calls/texts, MMS messages. Basically anything that’s extra usage outside your allowances or with out of contract charges that isn’t roaming abroad.

Thanks,

Tyler

So what is this charge of £25 for.

it has not been out of the uk, the data limit was set and not exceeded, thats why we upgraded to the new plan.

Can you please give me a breakdown of what the £25 applies to.

It looks like a charge applied for the day we upgraded, this makes no sense.

Hi there ​@Reme65, as mentioned, the UK charges would be for anything within the UK that’s an out of contract charge. 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

Hi, I’ve got the same problem but I’ve been charged an extra £41.67 on the uk line if my bill. I’ve not used any extra services and have no idea what this is for. Please can you contact me. It’s taken my monthly bill to over £80 which I definitely didn’t sign up for! Beware hidden charges folks. 

Hi ​@DuffyC,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team